At Yourturn Sales Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items are non-returnable and non-exchangeable, as outlined below.
Non-Returnable Items
Based on our website menu and product categories, the following items are non-returnable and non-exchangeable:
- Underwear and intimate apparel
- Personal care items
- Customized or personalized products
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Package Your Item: Securely package the item in its original packaging, including all tags and accessories.
- Ship Your Item: Send the package to the provided return address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Receive Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return or exchange.
Refund Process
If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process your returned item. Shipping costs for the new item will be covered by us.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Yourturn Sales Store,
I would like to request a return/exchange for my recent order (Order #[Your Order Number]). The reason for my request is [Reason for Return/Exchange].
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]Contact Us
If you have any questions or need further assistance, please feel free to contact us at:
Email: [email protected]
Address: 1995 Nolensville Pike, Nashville, US 37211