About Yourturn Sales Store
Who is Yourturn Sales Store?
Yourturn Sales Store is an online fashion retailer offering a wide range of products including ankle boots, knitwear, sneakers, and more. We cater to customers worldwide, providing trendy and high-quality fashion items.
What is the style of Yourturn Sales Store?
Our store features a modern and trendy style, focusing on casual and everyday wear. Our product range includes items like sneakers, T-shirts, jeans, and jackets, perfect for a relaxed yet fashionable look.
Product Information
What types of products do you offer?
We offer a variety of products including ankle boots, flat shoes, lace-up shoes, loafers, sandals, sneakers, knitwear, jackets, jeans, shorts, shirts, T-shirts, polos, and sweatshirts & hoodies.
Are your products available in different sizes?
Yes, our products are available in a range of sizes to accommodate different body types. Please refer to the size chart provided on each product page for accurate measurements.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once processed, you will receive a tracking number to monitor your shipment.
Returns & Exchanges
What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. The item must be in its original condition with all tags attached. For more details, visit our Returns & Exchanges page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Account & Customer Service
How do I create an account?
You can create an account during the checkout process or by visiting the “Sign Up” page on our website. Having an account allows you to track orders, save your shipping information, and more.
How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
Additional Information
Do you ship internationally?
Yes, we ship worldwide with the exception of certain remote areas in Asia and other regions. Please check our Delivery Information page for more details.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Thank you for choosing Yourturn Sales Store. We are committed to providing you with a seamless shopping experience. If you have any further questions, please do not hesitate to contact us.